1:12 Scale Miniature dollhouse window, unpainted

Order Preparation:

• All orders are carefully prepared and packaged within 1-3 business days.

Delivery Timeframe:

• Once your order is prepared, delivery typically takes between 12 to 20 days, depending on your location and the shipping method.

Free Delivery:

• We offer free delivery for orders over $70. For orders under $70, standard shipping rates apply.

Tracking Your Order:

• After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress.

Customs Fees:

• Overseas deliveries can be subject to Customs fees, these are beyond our control. They vary from country to country and delivery to delivery depending on the goods ordered.

Important Notes:

• Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.
• If you have any questions or concerns about your delivery, please contact our reducioshop@gmail.com

Thank you for shopping with us! We strive to ensure your goods arrive safely and promptly.

Return and refund policy 

If an item is damaged, or incorrectly supplied or you simply want to return an item, please inform us by e-mail within 15 days of delivery. The items must be returned to us within 30 days of purchase. Please note that we are unable to accept your return if we have not been notified first. Please see our returns policy below:

• You may return an item for a refund within 30 days of receiving your order (unless it was agreed prior to ordering that the item would be non-returnable, or that special returns conditions would apply).
• Goods must be in their original packaging, undamaged, unaltered, and in an unused condition.
• You must include your name and order number within the returns parcel, or we may not be able to process it.
• The goods are your responsibility until they reach our warehouse, so make sure your returned items are packed well and can’t get damaged on the way. We recommend you send returned items via a tracked service and obtain proof of postage from the carrier.
• Returns will be processed within 7 days of us receiving them.
• Refunds will be issued to your original payment method.
• Items will be refunded at the price you paid and in the currency you paid for them (with any applicable discounts deducted).
• We reserve the right to refuse to refund any items which are returned to us in an unacceptable condition, or outside of the 30-day return period.

To start a return, you can contact us at reducioshop@gmail.com. Please note that returns will need to be sent to the following address: Vidrodzhennia Avenue, 50, Lutsk, 43024, Ukraine

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at reducioshop@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at reducioshop@gmail.com.